Cancellations & Refunds

At Charmup, we want you to be completely satisfied with our service. This policy outlines how cancellations and refunds work for our subscription plans.

You can cancel your subscription at any time:

• •No Auto-Renewal: Cancelling prevents your subscription from renewing automatically
• •Immediate Effect: Cancellation takes effect at the end of your current billing period
• •Access Until Expiry: You retain access to all features until your paid period expires
• •No Partial Refunds: Cancellation does not provide a refund for the unused portion of your current period

We offer refunds under the following circumstances:

• •Within 7 Days: Full refund if requested within 7 days of purchase
• •No Credits Used: Refunds are only available if you have not used any credits from your subscription
• •Technical Issues: Refund if you experience technical problems that prevent service use (regardless of credit usage)
• •Payment Errors: Refund for duplicate charges or payment processing errors
• •Service Unavailability: Refund if service is unavailable for more than 48 hours

Refunds are not available in the following situations:

• •Credits Used: If you have used any credits from your subscription, refunds are not available
• •After 7 Days: Subscriptions cancelled after 7 days from purchase (unless no credits were used)
• •Used Service: If you've actively used the service or sent any messages during the subscription period
• •Change of Mind: Simply changing your mind after using the service
• •Expired Subscriptions: Subscriptions that have already expired
• •Violation of Terms: Accounts terminated for violating our Terms of Service

To request a refund, please follow these steps:

• •Contact Us: Email us at connect@charmup.website with your refund request
• •Include Details: Provide your account email and payment transaction ID
• •State Reason: Explain why you're requesting a refund
• •Processing Time: We'll review and respond within 48 hours
• •Refund Timeline: If approved, refunds are processed within 5-10 business days

Partial refunds may be available in special circumstances:

• •Pro-rated Refunds: Not available for standard cancellations
• •Special Cases: May be considered for extended service outages or technical issues
• •Discretionary: Evaluated on a case-by-case basis

If you have an issue with your purchase:

• •Contact Us First: Please contact us before initiating a chargeback
• •We Can Help: We're happy to work with you to resolve any issues
• •Chargeback Impact: Chargebacks may result in account suspension
• •Resolution: We prefer to resolve issues directly and amicably

You can upgrade or change your plan at any time:

• •Upgrade Anytime: Upgrade to a longer plan for immediate access
• •Prorated Billing: Upgrades are prorated based on remaining time
• •Downgrade: Downgrades take effect at the end of your current billing period
• •No Refund on Downgrade: Downgrading does not provide a refund for the difference

If you have questions about our refund policy or need to request a refund:

• •Email: connect@charmup.website
• •Subject Line: Include 'Refund Request' in your email subject
• •Response Time: We respond to refund requests within 48 hours
• •Be Specific: Include your account email and payment details